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Boost Your Business with Native WhatsApp-Salesforce Integration: Create Leads and Events in Real Time

Boost Your Business with Native WhatsApp-Salesforce Integration: Create Leads and Events in Real Time


Are you looking for a new and streamlined way to create greater customer engagement? How about integrating two popular platforms – WhatsApp and Salesforce – to facilitate an optimized customer communication flow? Find out in this article the benefits of this integration, and how it can help your internal operations too! iMBrace redefines what it means by Social CRM.

CRM is only useful when information is entered.  It's very time consuming when you need to manually enter leads from all customer engagements channels to Salesforce

WhatsApp can be a powerful tool for customer engagement, but only when information is entered into Salesforce in a timely and accurate manner. Manually entering leads from all customer engagement channels can be time consuming and lead to data entry errors.

By integrating WhatsApp and Salesforce, you can ensure that customer information is entered into your CRM in a timely and accurate manner, allowing you to focus on providing the best possible customer experience.

Learn more about Salesforce's integration with WhatApps.

It's a lot of work chasing your sales team to fill out their leads on the CRM and your job is just becoming a form chaser.

If you're like most sales and marketing professionals, you're always looking for ways to better engage your customers. And if you're not using WhatsApp as part of your customer engagement strategy, you're missing out on a huge opportunity.

However, you need to make sure that your sales team is not spending their time doing data entry but instead engaging with customers.

Employees wasting time on data entry

iMBrace enables native integration of Whatsapp to Salesforce.  You can now use Whatsapp for customers enquiries and directly create and update a lead. 

Salesforce customers can now natively integrate Whatsapp into their Salesforce account for customer engagements. iMBrace’s communication workflow platform allows direct integration and will enable customers to create and update leads through Whatsapp enquiries. The integration will also allow for chats to be transcribed and stored directly in Salesforce. This new development provides opportunities for companies to engage with their customers on a more personal level, as well as allowing for more efficient lead management.

WhatsApp is a messaging app with over 1.5 billion users worldwide. With iMBrace, you can now natively integrate WhatsApp into your Salesforce account. This means that you can use WhatsApp for customer enquiries and directly create and update leads in Salesforce.

iMBrace is the only app that offers this native integration, so you can be sure that it will work seamlessly with your existing Salesforce account. There's no need to worry about compatibility issues or data loss – iMBrace takes care of everything for you.

With this new integration, you'll be able to respond to customers quicker and more efficiently. You can also take advantage of WhatsApp's rich media features, such as photos, videos, and audio files, to enhance your customer engagement.

So if you're looking for a way to improve your customer service and sales processes, then integrating WhatsApp and Salesforce with iMBrace is the way to go!

Employee integrating Salesforce with Whatsapp

You can even setup an appointment or an event, connecting all  channels and platform silos.

The integration allows features of Leads, opportunities, Events, etc  to be created, updated, appended, etc on the fly without any coding.  This is the best Whatsapp CRM addressing all your needs. You can now even use Whatsapp for your staff to enter information to Salesforce, creating another horizon of possibilties.

Let iMBrace help you connect the solid points and redefine what it means by Social CRM.

Join iMBrace and increase your productivity.

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