REGIONAL CUSTOMER TERMS
iMBrace Solution Terms and Conditions
For the Lenovo PGX All-in-One Package
Last updated 3 September 2026 | Regional framework
These Terms and Conditions ("Terms") govern only iMBrace-developed software and the related services expressly agreed to be provided by iMBrace ("iMBrace Solutions") within the Lenovo PGX All-in-One Package ("Package"). They form part of the agreement between the customer identified in the applicable Order ("Customer" or "you") and the iMBrace contracting entity identified in that Order ("iMBrace", "we", "us" or "our").
Lenovo hardware and third-party products are not iMBrace Solutions merely because they are included in the Package. The seller identified in the applicable hardware quotation or sales order ("Seller") handles its own sale obligations. These Terms do not create or amend obligations on behalf of Lenovo, the Seller or another supplier.
By accepting an Order incorporating these Terms, or activating or using iMBrace software after these Terms have been made available to you, you agree to these Terms. Using Lenovo hardware alone does not constitute acceptance. If you accept for an organization, you confirm that you are authorized to bind it.
1. iMBrace Solutions and applicable documents
An "Order" means a quotation, order form or statement of work accepted by the Customer and iMBrace for the iMBrace Solutions. Only the iMBrace software, services, quantities, term, location and entitlements expressly stated in that Order are included. An order issued by a reseller or another supplier does not expand iMBrace's obligations without iMBrace's written acceptance.
Marketing materials, demonstrations, product roadmaps, estimates and case studies are illustrative and do not add to the agreed iMBrace scope or guarantee a particular result. Availability, configuration and service coverage may vary by country.
2. iMBrace ordering and commercial terms
The applicable Order states the price, currency, taxes, payment terms, quotation validity, delivery arrangements and any cancellation or refund rights for the iMBrace Solutions. Hardware purchase, payment, delivery, cancellation and commercial returns are governed separately by the agreement with the Seller and applicable law; hardware warranty remedies remain subject to the applicable Lenovo terms and law.
Customer purchase-order terms do not amend these Terms unless iMBrace expressly accepts the amendment in a signed writing. Nothing in these Terms limits any right that cannot lawfully be excluded in the Customer's market.
3. Lenovo hardware and services
Lenovo hardware warranty and hardware services are governed by the applicable Lenovo warranty and purchased service entitlement for the relevant product and country or region. Hardware diagnosis, repair, replacement, parts and onsite service follow the applicable Lenovo or Lenovo-authorized service-provider route. Coverage and availability depend on the purchased entitlement and local terms.
iMBrace does not provide a separate hardware warranty, repair, replacement, parts or onsite hardware maintenance under these Terms. Assistance in identifying or referring a hardware issue does not transfer the hardware provider's obligations to iMBrace. This does not exclude iMBrace's responsibility for its own software or services, or rights and liabilities that cannot lawfully be excluded.
4. Third-Party Dependencies
The iMBrace Solutions may integrate with or depend upon third-party software, hardware, AI models, APIs, cloud services, operating systems, databases, networking services or other technologies. The availability, functionality, performance or terms of such third-party products may change independently of iMBrace. Except where expressly agreed otherwise in writing, iMBrace is not responsible for failures or interruptions caused solely by third-party products or services outside iMBrace's reasonable control.
5. iMBrace software licence and subscription
Subject to payment and compliance with these Terms, iMBrace grants the Customer a limited, non-exclusive, non-transferable right during the subscription term to use the purchased iMBrace software for the Customer's internal business purposes, within the edition, capacity, user, Agent, environment and other entitlements stated in the Order.
The subscription begins on the activation date or other start date stated in the Order. Continued use after the stated term requires renewal. Fees and entitlements for a later term are those confirmed in the applicable renewal Order; first-year package pricing does not imply the same pricing for a later term.
The Customer must not, except where applicable law does not permit the restriction: reverse engineer the software; bypass technical or entitlement limits; resell, sublicense or provide it as a service to third parties; use it to develop a competing product; remove proprietary notices; introduce malicious code; or use the iMBrace Solutions unlawfully or in a way that compromises their security or availability.
6. iMBrace setup and Professional Services
Setup, configuration, training and consultation relate only to the iMBrace Solutions and are included only as stated in the Order. Customer-specific integrations, workflows, data preparation, migration, prompts or Agents, consulting, tuning and other non-standard iMBrace work require a separate quotation or statement of work accepted by iMBrace. Physical hardware installation and maintenance are outside this scope.
Unless a fixed outcome is expressly agreed in writing, estimates for Professional Services are planning estimates. Delivery depends on timely Customer access, information, decisions, approvals, suitable data and technical prerequisites.
7. Customer environment and responsibilities
The Customer is responsible for:
- preparing and maintaining the site, power, network, security, operating environment and third-party dependencies required for the iMBrace Solutions;
- managing users, permissions, credentials and administrative access;
- maintaining appropriate backups and business-continuity arrangements;
- supplying accurate information and reasonable access needed for delivery and support;
- obtaining all rights and permissions for data, instructions and materials supplied to or processed by the iMBrace Solutions; and
- testing and approving the iMBrace Solutions for their intended workflows, risk level and regulatory obligations before production use.
Except for iMBrace Solution services expressly accepted by iMBrace in an Order, the Customer remains responsible for its own infrastructure, internal policies, change control, cybersecurity, data governance and legal compliance. This does not transfer Lenovo's or the Seller's obligations to the Customer.
8. iMBrace support and service levels
iMBrace Solution support is provided only for the active entitlement stated in the Order. The Order or incorporated Support Schedule identifies the first-line contact, support hours and time zone, channels, severity definitions, response targets, exclusions and escalation route. A response target is not a guaranteed resolution time.
A reseller may provide first-line support where separately agreed. iMBrace handles supported iMBrace software issues under the purchased entitlement. Lenovo hardware and third-party products follow their providers' separate support terms and routes. iMBrace's service levels do not apply to those providers or their products.
Service-level clocks for iMBrace Solution support may be paused while iMBrace or its appointed support provider reasonably awaits Customer information, access, testing, approval or an external dependency. Unless expressly purchased from iMBrace, this support excludes custom development, consulting, unsupported modifications, Customer infrastructure, third-party outages and non-production environments.
9. Data, privacy and security
Each party will comply with the data protection laws applicable to its role. Personal data handled by iMBrace is governed by the applicable iMBrace Privacy Policy and, where agreed, a data processing agreement.
The Customer controls the data, documents, prompts, instructions and other materials it provides to the iMBrace Solutions ("Customer Data") and remains responsible for their lawfulness, accuracy and permitted use. iMBrace may access Customer Data only as reasonably required to provide support or services, as authorized by the Customer, or as required by law.
Deployment, storage, remote access, diagnostics and data-residency arrangements for the iMBrace Solutions depend on the purchased configuration and must be stated in the Order or technical documentation where relevant. Lenovo and other providers' separate data handling is governed by their applicable terms and privacy notices, not by these Terms.
10. AI-assisted use
AI-generated content can be incomplete, inaccurate or unsuitable for a particular purpose. The Customer must apply appropriate human review before relying on outputs, especially for legal, financial, employment, healthcare, safety, regulated or other high-impact decisions.
The iMBrace Solutions are tools and do not replace professional advice, statutory duties or the Customer's decision-making responsibility. iMBrace does not guarantee that an AI model or output will be error-free, unbiased, unique or fit for every use case.
11. Intellectual property
iMBrace and its licensors retain all rights in the iMBrace software, documentation, models, workflows, templates, methods and standard product functionality. Lenovo and its licensors retain all rights in Lenovo products and materials. The Customer retains its rights in Customer Data and Customer-owned materials.
Unless a statement of work expressly says otherwise, Customer-specific configurations do not transfer ownership of iMBrace's underlying platform, tools, reusable components, know-how or standard functionality.
12. Confidentiality
Each party must protect the other party's non-public information using reasonable care and use it only to perform or receive the iMBrace Solutions. This clause does not apply to information that is public without breach, already lawfully known, independently developed or lawfully received from another source. A party may disclose information where required by law after giving notice where legally permitted.
13. Warranties and disclaimers
iMBrace will provide the iMBrace software and services with reasonable care and skill and materially in accordance with the applicable Order and documentation. If the Customer reports a material non-conformity during the applicable term, iMBrace may, as the Customer's exclusive contractual remedy, correct or reperform the affected iMBrace component or, if that is not reasonably practicable, terminate that affected component and refund any prepaid fees for its unused remaining term.
Except for the express commitment above and to the maximum extent permitted by law, the iMBrace components are provided without other express, implied or statutory warranties, including warranties of uninterrupted operation, merchantability, fitness for a particular purpose or non-infringement. Third-party products, including Lenovo hardware, are governed by their suppliers' applicable warranties.
14. Suspension and termination
iMBrace may suspend access to an affected iMBrace component where reasonably necessary to address a security risk, unlawful use, material breach, non-payment, harm to the service or a legal requirement. Where practicable, iMBrace will provide notice and limit the suspension to what is reasonably necessary.
Either party may terminate the affected iMBrace Solutions under an Order for a material breach not remedied within 30 days after written notice, or immediately if the other party becomes insolvent or the breach cannot reasonably be remedied. Expiry or termination ends the right to use the affected iMBrace software, but does not itself terminate the hardware purchase or Lenovo warranty. Accrued obligations and provisions intended to survive will continue. Data return or deletion follows the Order, data processing agreement or documented product process.
15. Liability
To the maximum extent permitted by law, neither party is liable under these Terms for indirect, incidental, special or consequential loss, or for loss of profit, revenue, business, goodwill, opportunity or anticipated savings.
Subject to liabilities that cannot lawfully be limited, each party's total aggregate liability relating to the affected iMBrace Solutions will not exceed the fees paid or payable for those solutions under the Order during the 12 months before the event giving rise to the claim. The cap does not limit the Customer's obligation to pay fees properly due. These limitations do not amend, limit or replace Lenovo's or the Seller's separate obligations or liabilities.
16. Changes, availability and events outside control
iMBrace may update the software and these Terms for security, legal, technical or product reasons. A change will not materially reduce a paid entitlement during its current committed term unless required by law or necessary to address a material security risk. Updated Terms apply from the published effective date or, for an existing committed Order, from renewal unless earlier application is legally required or agreed.
Neither party is responsible under these Terms for delay or failure in performing its iMBrace Solution obligations caused by events beyond its reasonable control, except that this does not excuse payment obligations already due.
17. Regional and mandatory terms
The contracting iMBrace entity, governing law and dispute forum for the iMBrace Solutions must be identified in the Order. They do not override Lenovo's or the Seller's separate governing-law or dispute provisions. Mandatory legal rights in the applicable market take precedence where they cannot lawfully be excluded. Availability and service coverage in one country do not imply identical coverage elsewhere.
18. Order of precedence
For the iMBrace Solutions only, conflicting documents take precedence in the following order unless a document signed by iMBrace and the Customer expressly provides otherwise:
7. a negotiated agreement signed by the Customer and iMBrace;
8. the applicable Order or statement of work;
9. an incorporated product, support, data-processing or service schedule;
10. these Terms; and
11. general product documentation.
This hierarchy does not amend Lenovo's hardware warranty or service terms, the Seller's sales terms or another provider's terms. A change to another provider's obligations requires that provider's agreement. Inclusion in one Package or sales document does not merge the providers' separate responsibilities.
19. General and contact
Neither party may assign its agreement for the iMBrace Solutions without the other party's consent, except to an affiliate or in connection with a merger, reorganization or sale of substantially all relevant assets, provided the assignee assumes the applicable obligations. The parties are independent contractors. A failure to enforce a right is not a waiver. If a provision is unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue.
Questions about these Terms or iMBrace Solutions may be sent to office@imbrace.co. Hardware warranty and service requests should follow Lenovo's applicable support route; hardware sales and delivery enquiries should be directed to the Seller.