The Key Features and Functionality of Omnichannel Salesforce
Multi-Channel Inbox
Centralize all communication channels into one single platform including WhatsApp messaging apps, Facebook Messenger, Line, We Chat, Telegram, and web widgets.
![](https://www.imbrace.co/wp-content/uploads/2023/03/Multi-channels.png)
Integrate All Communication Channels Into One Place
![](https://www.imbrace.co/wp-content/uploads/2023/03/Omni-platform.png)
Communicate Effortlessly
Connect with your customers, employees and business partners to keep them satisfied and engaged.
Enhance Convenience & Accessibility
Simplify your customer communication with our no-code workflow automation in iMBrace, which integrates with popular platforms.
![](https://www.imbrace.co/wp-content/uploads/2023/03/Autoreply.png)
Meet the Ever-changing Needs of Customers
![Seamless communication management](https://www.stg.imbrace.co/wp-content/uploads/2023/03/Seamless-comms.png)
Seamless communication management
![Enhanced customer satisfaction](https://www.stg.imbrace.co/wp-content/uploads/2023/03/Satisfaction.png)
Enhanced customer satisfaction
![Automation and platform integration](https://www.stg.imbrace.co/wp-content/uploads/2023/03/Auto-n-integrate.png)
Automation and platform integration
![Huge competitive advantage](https://www.stg.imbrace.co/wp-content/uploads/2023/03/Competitive.png)